Privacy Policy

1. Information We Collect

We collect information you provide directly to us through our contact form and consultation requests. This includes your name, email address, and message content. We do not collect sensitive personal data.

2. How We Use Your Information

We use your information to respond to your enquiries, process consultation requests, and send educational materials you've requested. We do not share your information with third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

We process your data on the basis of your consent (Article 6(1)(a) GDPR) when you submit forms. You may withdraw consent at any time.

4. Data Sharing and Disclosure

Your personal data is not shared with third parties except where required by law. We use the following third-party services that process data on our behalf:

• Google Analytics — Website usage analytics (cookies: _ga, _gid, _gat)
• Google Ads Conversion Tracking — To measure enquiry conversion (cookies: _gcl_au, _gcl_aw)
• Google Maps API — To display our location (no personal data collected)

5. Data Protection

We implement technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

6. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Lodge a complaint with your supervisory authority (Information Commissioner's Office, UK)

7. Cookies

We use cookies to improve your experience. See our Cookie Policy for full details on what cookies we use and how to manage them.

8. Data Retention

We retain contact form data for 12 months to answer follow-up enquiries. After this period, we delete the data unless you've consented to longer retention for educational communications.

9. Children's Privacy

Our site is not intended for persons under 16. We do not knowingly collect data from children under 16. Parents who believe we've collected data from their child should contact us immediately.

10. International Transfers

Your data is processed in the United Kingdom. We do not transfer data internationally without appropriate safeguards.

11. Updates to This Policy

We may update this policy periodically. We will notify you of significant changes by email or by prominent notice on our site.

12. Contact Us

If you have privacy questions or wish to exercise your rights, contact us at:

Drainkne
42 Brick Lane, London E1 6RF
info@drainkne.world
+44 20 3031 4567